SHIPPING AND RETURNS POLICY

RETURN POLICY

We have a 14 (fourteen) day return policy which means that you have 14 days upon receipt of thereof to notify us via email that you wish to return the item(s).
We encourage you to measure your child(ren) before purchasing any item(s).  Our sizing guide can be found here.
To be eligible for a return, the item must be unused, unwashed, and unworn with the original tags attached.  Please email us at [email protected] with your name, contact details, order number and item(s) that you wish to return.  If the return is accepted, we will send you a shipping label along with instructions on how and where to send the item(s).  Unfortunately, items sent back to us without first requesting a return will not be accepted.  The client will be liable for the courier charges unless the item was faulty or damaged.

DAMAGED ITEMS

First of all, we are sorry to hear this happened! We are more than happy to assist. Please email your name and order details along with images of the item(s) to [email protected] immediately upon opening the package.

REFUNDS

Once we have received your return request, we will notify you within 2 – 5 business days whether the return was approved. If approved, it may take up to 3 (three) business days for the amount to reflect in your nominated bank account. Please take note that the purchase of any item on sale is final and cannot be returned.

SHIPPING POLICY

We offer nationwide shipping. Standard shipping may vary between 3 – 20 business days from date of purchase.
Free shipping is available when purchasing 3 (three) or more items.
In the event that you need the item urgently, send us a message to request overnight shipping and we will try our best to accommodate you.

SHIPPING TERMS

D&D is not responsible for lost, misplaced or delayed shipments or damaged items after the package has been dispatched. D&D can also not be held liable for any lost/stolen packages that have been couriered to the address as provided by the client. The client accepts full responsibility to file any claim(s) with the courier company for any damaged or lost shipments. D&D will not be held liable for mis-delivery errors via courier or incorrect shipping information.
While we always strive to bring your package to you timeously, please take note that delivery times may vary depending on factors that are out of our control, such as weather conditions or logistical constraints.
We once again thank you for the support.